Reply to email in a timely manner11/16/2023 So a lack of response may be viewed as a better option than outrightly saying ‘No’ to someone, with the hopes that the person will get the hint. Are there cultural reasons behind this behaviour?Īs a face-saving culture, Malaysians often avoid embarrassing themselves or others around them. Do you recall the last time you were required to wait for a reply that was obtained only when you spoke to the person face-to-face? Or that came at the last minute after repeated endeavours to reach that person? Or how about a reply that never came at all? At times, it is almost expected not to receive any response unless it’s a positive one. No doubt, many of us have had a similar experience. Would you be able to complete them by then? I’ll need to submit them in two days’ time. Ronald: OK, I just wanted confirmation that you received it. I’ve got time this afternoon, so I’ll go through it then, is that alright? Thomas: Oh, I haven’t had the time to finish reviewing it. Ronald: Hi Thomas, I wondered if you’ve had the chance to look through the evaluation report I sent through two weeks ago. As the due date for submission is near, Ronald decides to personally stop by Thomas’ office to check on the progress. When Ronald returns to the office the next day, there is still no reply from Thomas. He decides to send a reminder email to Thomas. He sent the documents via email to his peer, Thomas, two weeks ago but has not received a response. Ronald requires a third-party reviewer to provide feedback on his recent evaluation report for a construction project. Crazy how a dose of timely email response can accomplish all of that.This entry was posted in Culture Insights Working with Malaysians and tagged business culture cross-culture cultural intelligence Cultural understanding on by Boleh Blogger Your reputation, a good relationship, and improved customer satisfaction speak well of your business and promote your bottom line. Sure, 24 hours is acceptable, but four to eight hours or less makes an impression. In this culture of instant gratification, strive to stand out. But the speed of change in technology continues to tighten these guidelines. Studies indicate that clients express satisfaction with 24-hour email turnarounds. In an Oracle study, half of all customers allow one week for a response before they take their business elsewhere. Timely responses to questions and inquiries and keeping customers informed goes a long way in building loyal relationships. In fact, moderate professional skill matched with excellent customer relations retains clients better than highly-skilled professionals paired with second-rate relationships. It is even believed that maintaining a healthy relationship helps retain the client even in the event of the human mess up.įorgiveness flows easier in an established relationship than in a non-existent one. Communication along these lines goes a long way in building loyal customers. In business, customers expect a reply and desire to be informed. By ignoring or responding late to an email fails to value the original sender. On the other hand, failure to consider timely response valuable damages your reputation and decreases your effectiveness.Ĭommunication is key to maintaining healthy relationships and, email extends that. This truth applies to customers and colleagues and mentors. Timely email response evokes a sense that you are dependable in those among those whom you are in communication. For issues not addressed within this time frame, it benefits you to send an email stating when you plan to send the information. Response windows of less than 24 hours remain acceptable in the business sector. A timely response to email offers a key to the success of your company, building customer loyalty and profits of your bottom line. While a live voice may not be on the end of the line or standing before you, email communication requires equal attention. Your reputation and your business are on the line. This day and age are no time to slacken the reins of etiquette. Want customers? Invest in their experience moreĭigital communication values continue to grow, as do consumer expectations regarding response time.Ten Tips on How to Handle Negative Comments Online.Comparing Gabbyville and Davinci Virtual.Comparing My Receptionist and Gabbyville.Small Business Telephone Answering Service.
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